ENGWE EP-2 Pro

Q1: About shipping
*In Stock: Once your order confirmation is complete, we will begin shipping within the next 2 business days. This means that your item will start shipping on the 3rd business day after your order is confirmed.
*Pre Sale: Please refer to the product page for detailed pre-order shipping times.
*Out Of Stock: This means there is no stock in recently half a month.

*Shipped from UK warehouse, it takes approximately 5-7 working days to receive your e-bike. (Remote areas and islands are excluded from delivery.)
*If you have other special requirements or urgent delivery date, please communicate with our customer service team when placing your order, we will try our best to meet your needs.

• Important:
  Please make sure your delivery address and phone number are accurate and available when placing an order.

  If your order is shipped by BJS carrier, the delivery person will contact the recipient twice by phone to reserve a delivery time.

  Change the delivery time for free(Please call the BJS carrier at 01922 645 650):
  You must change the new delivery time 1 day before the reserved delivery time. (For example, if you reserved a delivery at 1 pm today, you must reserve a new delivery time before 1 pm yesterday).

  You have to bear the re-delivery cost:
  Under the premise that the delivery time has been agreed upon with you if the delivery person arrives at the delivery address and no one receives the goods, the goods will be returned to the warehouse. You need to pay the re-delivery cost. To avoid the cost of re-delivery, you can call the delivery person and ask your family or neighbors to sign for the package if you are inconvenient to sign the package at that time.
  If you change the delivery time between 24 hours from the agreed delivery time, the re-delivery cost will be incurred. (For example, if you reserved a delivery at 1 pm today, your reserve request was made after 1 pm yesterday).

  Please note: The express delivery company cannot be specified. We will arrange the most suitable express delivery for your delivery address.

Please Note: Remote areas will incur additional shipping charges, our free shipping policy does not cover this additional freight. You need to pay for the additional freight.
Please click here to learn if your location is the remote areas.
We will contact you after you place the order regarding to the details of the freight through email. Please pay close attention to your email after you place the order.

Q2: How to install EP-2 Pro e-bike?
Please click here to view the installation steps for the EP-2 Pro.

Q3: How to change ‘KM’ to ‘Miles’ (or ‘Miles’ to ‘KM’) in the display of the EP-2 Pro e-bike?
Please click here to view the video steps.

Q4: How to restore factory settings?
Please click here to view the video steps.

Q5: Why the engine makes a strange noise when accelerating, which is a little like vibration？
In general, because our ebike is powerful and the flywheel rotates noisily, it does not affect the normal use. Please do not worry. If you are really worried, please take a video and contact our customer service team: service@engwe-bikes.com

Q6: Can I modify the bike by myself, such as brakes, chains, gears, generators?
If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.
Customer Service Email: service@engwe-bikes.com

Q7: When your EP-2 Pro e-bike is not powered on or when you are riding e-bike interruption detection steps:
Please click here to view the video steps.